DATA PRIVACY NOTICE

Covid 19 Information

 

Canine Skills Instructors are able to continue with their services whilst following the latest government advice and guidance from the Canine and Feline Sector Group.

If you are or have been ill, recently been to an infected area or in contact with someone from an infected area, you must follow government guidelines on self-isolation and inform Canine Skills Instructors.

 

  • All sessions will take place outdoors at our private training field.

  • 2m social distancing must be adhered to at all times.

  • We provide parking on site. We will open and close entrance gates.

  • Disinfected water bowls and water will be available only if you are unable to provide your own.

  • Hand sanitiser will be available only if you are unable to provide your own.

  • Dog wipes will be available to use on your dog before and after a session.

  • Latex gloves will be available and used if required.  

  • Any equipment on site will be disinfected before and after a session.

  • A maximum of 4 dogs and their handler are allowed per class or workshop.

  • A maximum of 4 family members can attend a Behavioural and Training consultation.

  • Owners should only touch their own dog.

  • No dog to dog interaction during a class or workshop, unless from the same household.

  • There will be designated working areas for each dog and handler.

  • You must bring all your own equipment needed for training with your dog; water bowl and water, poo bags, lead, longlines, toys, mats and lots of treats of various value grades.

  • There will be no access to toilets or washing facilities at the training field.

  • If required, we will follow the handover protocol as set out by CFSG with your dog.

 

Terms and Conditions – Canine Skills Instructors

By placing a booking you are deemed to have read, understood and accepted our terms and conditions. Completion of the booking process and acceptance of our terms and conditions forms your contract with Canine Skills Instructors.

Behaviour & Training 1-2-1 Consultations, Classes and Workshops

 

  • Please keep dogs on leads at all times unless otherwise directed by your trainer.

  • You are responsible for the behaviour and actions of your dog while attending training and are required to clean up after your dog should they go to the toilet. If an accident happens, please let your trainer know so that the area can be cleaned properly.

  • Please respect the personal space of other dogs and ensure you stand at an appropriate distance until your trainer advises the correct social introductions.

  • You must follow instructions at all times, including all safety instructions and don't use equipment when your trainer is not present.

  • Equipment is designed for dog use only and Canine Skills Instructors takes no responsibility for loss or damages that may occur when equipment is in use.

  • It is your responsibility to ensure your dog is fit and healthy to attend training, your dog must be fully vaccinated and not suffering from any infectious disease that could be transmitted to any other dogs. If in doubt about your dog’s health please consult a veterinarian.

  • Please inform your trainer before your training session if your bitch is in season. Depending on location, you may not be able to attend.

  • We use reward based training therefore harsh handling will NOT be allowed under any circumstances. Your trainer reserves the right to request any persons to leave the premises or cease the session if they are abusive to any other person or dog. We do not allow prong or choke chain collars, slip leads or extendible leads at any sessions. If you would like any help with selecting equipment please let your trainer know. Please ensure you have lots of yummy treats and your dog's favourite toy available whilst attending training.

  • Any accidents or issues involving a person or a dog must be reported immediately to the trainer.

  • Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst at training.

  • Family members are always welcome at 121 Consultations, classes or workshops but please check first. All children under 16 must be accompanied by an adult.

Bookings, Payments & Cancellations

  • Payment of deposits / fees should be made at the time of placing a booking. Failure to make payment within 24 hours will result in the booking being cancelled.

  • Under the Consumer Rights Act you may cancel your purchase within a period of 14 working days beginning the moment you place your order. However, there is no right of cancellation where the 121 Consultation, class or workshop begins within this 14 day period.

  • There will be no right to cancel or receive a refund for any service following the 14 days after making the order.

  • Cancellations must be made by email. Cancellations will be subject to the following fees:

    • If the participant fails to attend the course the full course fees are payable.

    • If the participant misses two sessions and fails to advise Canine Skills Instructors they cannot attend the entire booking will be forfeit.

    • If the participant cancels a £15 admin charge will be deducted from the refund.

  • A substitute delegate may be named at any time before the class or workshop at no additional cost.

  • If your dog comes into season we do not permit them to attend class or workshops, however you are welcome to view the class or workshop so you can train at home.

  • Requests to transfer to an alternative class can only be made up to 14 days prior to the start of your first class. Any requests to change must be made in writing by email. Transfers may be made up to 14 days before the start date and may incur an additional fee. However, transfers are subject to availability and Canine Skills Instructors is not obliged to ensure suitable alternatives are available.

  • 121 Behaviour & Training Consultations will be subject to an additional mileage charge at 0.45ppm should we be required to travel further than a 15 mile radius from Hayle.

  • An additional hourly fee of £60ph is chargeable when travel is more than a total of 1 hour per visit.

 

Course Content & Material

  • Canine Skills Instructors reserves the right to change the content, timing, dates, venue or instructor. We try to avoid this as much as possible, but sometimes this is unavoidable, particularly with changes in the weather meaning we have to postpone a session. If we know in advance that the weather will not be suitable we will let you know, however, often the weather can be very changeable from hour to hour. If a booking is cancelled due to the weather, we will let everyone know who has booked by text as soon as we can and at least an hour before the start of your 121 Consultation, class or workshop. We will then reschedule all the bookings to an alternative week or course date. Canine Skills Instructors will not be liable for any losses or expenses arising from amendments to the course or cancellations.

 

Data Protection

  • The information on your booking form will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties.

  • We send out an occasional email newsletter which we would encourage you to opt in to receiving to find out about future training. If you do not wish to receive this please unsubscribe from the newsletter by sending an email to canineskills@gmail.com.

Photo Release

  • By agreeing to the Terms and Conditions, you give Canine Skills Instructors permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against Canine Skills Instructors with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials.

Email: canineskills@gmail.com 

Tel: 07773 333289 (Keran)

Tel: 07890 608651 (Lucy)